At MaiDecor, we take pride in the quality and variety of our home and lifestyle products, and your satisfaction is our priority. We understand that sometimes an item may not meet your expectations. Below is our Return Policy to ensure a smooth and hassle-free process should you need to return a product.

1. Return Eligibility:

  • Items are eligible for return within 14 days of receipt.
  • To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
  • Custom or personalized items, and final sale items are not eligible for return.

2. Return Process:

  • To initiate a return, please contact us at info@maidecor.com.au with your order number and reason for the return.
  • We will provide you with further instructions on how to send your return.

3. Shipping Costs for Returns:

  • The customer is responsible for paying the shipping costs for returning items and a restocking fee of $15
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges:

  • We only replace items if they are defective or damaged.
  • If you need to exchange an item, send us an email at info@maidecor.com.au and we will provide you with exchange instructions.

6. Return Condition:

  • Items returned damaged or without original packaging may not be eligible for a full refund.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

7. Customer Service:

  • If you have any questions about your return, please contact us at info@maidecor.com.au. We’re here to help!

8. Policy Updates:

  • MaiDecor reserves the right to update this Return Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing MaiDecor. We hope every purchase brings joy to your space, but if not, we’re here to make the return process as smooth as possible.